Exchanges and Cancellations
Concrete Designs is committed to providing high quality products. We appreciate you (“Customer”) have chosen to purchase one or more of our items (“Products”. We would like you to be fully satisfied with your purchase, so please take a moment and carefully review all of our return policy before placing your online order. If you have any questions or concerns, please contact us directly by any of the following methods:
9136 Cody St.
Overland Park, KS 66214
- All of Concrete Designs products are custom made to order. Cancellation to orders must be made prior to production.
- After production has begun, changes to orders are not typically possible. Concrete Designs will attempt to accommodate a change request but may be considered out of scope and an additional charge may be incurred.
- Prices listed online are subject to change without notice.
- All of Concrete Designs products are custom made to order. Since all products are custom made cancellations after production has begun, returns, or exchanges of any Products are not permitted.
As with all deliveries, please thoroughly inspect the package/crate for damage BEFORE signing for the delivery. Please be aware that once you sign for receipt of a delivery, ownership is transferred to you; your signature confirms that you have inspected the shipment and that it is in good condition. Damage to the package/crate must be immediately reported to the carrier before you sign AND noted on the Bill of Lading (applicable for freight deliveries). Please open your package/crate to ensure that there was no damage to the Product within 48 hours after delivery. Please notify Concrete Designs immediately of any damage so that we can start the claims process. Claims made after this 48-hour window may be denied. Save ALL packaging and products for the carrier to inspect (potentially at a later date) until you are given further instructions. You may be required to send photos of the damaged product or return the damaged product to Concrete Designs. If upon delivery you can tell that there is damage to the Product from the outside of the package/crate, please reject the shipment and contact Concrete Designs within 24 hours to notify us of the situation.
By purchasing and installing our products, you agree that Concrete Designs, its members, employees, and affiliates, cannot be held responsible for any accidents, liabilities, misuse of any of Concrete Designs’s products, or any damages that may be caused thereby.